Unfair Gaps🇦🇪 UAE

IT System Custom Software Development Business Guide

8Documented Cases
Evidence-Backed

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All 8 Documented Cases

خسارة القدرات الإنتاجية من خلال زجاجات الاختناق وعدم كفاءة الموارد

15–25% capacity loss; AED 750k–1.25M annually (for 10-person AED 5M revenue firm); or 300–500 billable hours lost per month

Backlog items lack clear dependency mapping, acceptance criteria, or resource assignments. Sprints are planned reactively without forecasting resource constraints. Developers are frequently context-switched or blocked waiting for clarification, client input, or test environment setup. This fragments developer time and reduces billable utilization.

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تجاوز التكاليف بسبب نطاق ضعيف والعمل الإضافي

Rework hours: 20–40% of project labor (typical UAE IT project: 500–1,000 hours; rework: 100–400 hours). At AED 250–400/hour = AED 25,000–160,000 per project. Overtime penalties: 1.5–2x multiplier. Annual across portfolio (10 projects): AED 300,000–1,200,000.

Weak requirements documentation leads to costly rework. Developers implement features based on guesses rather than clear specifications, requiring multiple revision cycles. Extended timelines trigger overtime costs, labor compliance risks (WPS misclassification), and Emiratisation quota penalties.

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فقدان العملاء بسبب تأخير المشروع والالتباس على المتطلبات

Client churn: 5–15% annual loss of recurring revenue (average UAE IT vendor: AED 10M–50M; lost revenue: AED 500,000–7,500,000). Refund/compensation liability: 10–20% of lost project value = AED 50,000–500,000.

Vague requirements lead to project slippage and client dissatisfaction. UAE's tight IT vendor ecosystem means reputation damage spreads quickly (LinkedIn, industry forums). Clients terminate contracts, demand refunds, or switch to competitors.

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انتهاكات الفاتورة الإلكترونية والعقوبات الضريبية

AED 5,000–50,000 per audit finding; 20 hours/month manual reconciliation (approx. AED 2,000–4,000 in labor cost)

Poor sprint planning in custom software projects leads to missing billing deadlines, duplicate invoices, or incomplete project documentation. When backlog items are not properly tracked and closed-out, invoicing teams cannot verify completion. This causes either delayed billing (cash flow loss) or incorrect invoicing (compliance violation). FTA enforcement is increasing.

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