🇦🇪UAE
احتيال الإرجاع الودي (Friendly Fraud Chargebacks)
3 verified sources
Definition
Chargeback fraud erodes margins in online/mail order retail through reversed legitimate sales, exacerbated by manual handling in UAE market.
Key Findings
- Financial Impact: 1-3% of annual revenue (AED 100,000+ for AED 5M turnover stores); AED 200-500 fee per incident
- Frequency: Ongoing, peaks with high-volume sales periods
- Root Cause: Lack of real-time alerts, incomplete transaction records, inadequate fraud detection
Why This Matters
This pain point represents a significant opportunity for B2B solutions targeting Online and Mail Order Retail.
Affected Stakeholders
Risk Manager, Payments Team, Operations Director
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
تكاليف الإرجاع البنكي (Chargeback Costs)
AED 500-2,000 per chargeback (disputed amount + AED 100-200 fee; 1-2% of transaction value)
تأخير استرداد الإيرادات من النزاعات (Chargeback Recovery Delays)
45-90 days cash drag per dispute; 20-40 hours/month manual effort (AED 4,000-8,000 at AED 200/hr labor)
تجاوز تكاليف النقل السريع
AED 50-150 per rush shipment; 10-20% logistics cost overrun
غرامات عدم الامتثال لـ KYC
AED 50,000 - 200,000 per violation (statutory fines for AML non-compliance); 20-40 hours/month manual verification per 1,000 customers
تأخير التحقق من الهوية
10-20 extra Days Sales Outstanding (DSO); AED 5,000-15,000 monthly interest on delayed receivables for AED 1M monthly sales
فقدان المبيعات بسبب التحقق البطيء
2-5% revenue churn from cart abandonment; AED 20,000-50,000 monthly lost sales for AED 1M revenue business
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