Unfair Gaps🇦🇪 UAE

Retail Appliances, Electrical, and Electronic Equipment Business Guide

36Documented Cases
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All 36 Documented Cases

غرامات عدم الامتثال لقانون الحماية (Compliance Penalties for Consumer Protection Law Violations)

Estimated AED 5,000–50,000 per violation; typical retailer with 50+ annual warranty complaints may face 2–5 DED escalations annually = AED 10,000–250,000 annually. Additionally, costs to remedy non-compliance: restocking returned goods, providing replacement units during repair period (Article 25(2) requires free alternative goods), legal representation in DED disputes.

Retailers violating Cabinet Resolution No. 66/2023 Article 25 (failure to provide alternative goods during repair/replacement), Article 10 (failure to refund within set timeframe), or Article 6 (inadequate warranty documentation on invoices) face enforcement action by DED including fines, trading suspensions, or product market withdrawals. No specific fine amounts are disclosed in available legislation, but typical UAE administrative penalties for consumer protection violations range from AED 5,000–50,000 per breach, with escalation for repeat violations or mass complaints.

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خسائر القدرة من التتبع اليدوي للأرقام التسلسلية

20-40 hours/month manual labor at AED 50/hour (AED 1,000 - 2,000/month)

Tatmeen requires distributors to aggregate serial numbers (e.g., thousands per warehouse operation) and report commission/pack/ship events. Manual processes in appliances retail lead to queues, delays, and lost sales.

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فقدان صفقات بسبب تعقيد تقييم الـ Trade-in

10-20% lost deals; AED 2,000-5,000 revenue loss per dropped trade-in bundle

Sharaf DG cancels if old unit not provided at delivery/installation or fails grading; Samsung rejects if form details mismatch or >1 unit attempted, leading to lost new appliance sales tied to trade-in incentive.

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انكماش المخزون من عدم تتبع الأرقام التسلسلية

2-5% annual inventory value (e.g., AED 100,000+ for AED 2M stock)

Serialization combats counterfeiting and enables supply chain visibility; failure in appliances/electronics leads to theft, unauthorized sales, and untracked warranty claims.

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