Wireless Services Business Guide
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All 41 Documented Cases
خسائر العملاء بسبب تأخر إصدار بطاقة SIM والخدمة المقاطعة
Quantified: Per-customer churn: AED 500–2,000 (lifetime value loss, avg. 2-year contract). Churn rate increase during fraud incidents: 2–5% of affected customer base. Annual impact: 5,000–20,000 customer churn × AED 1,000 avg. = AED 5–20 million annual churn cost per major telco. Service interruption revenue loss: AED 50–500 per customer per day of outage.SIM swap fraud investigations trigger account locks and delayed SIM reissuance. Legitimate customers (and fraud victims) experience 24–48-hour service interruptions during investigation. New customers waiting for SIM activation experience friction during onboarding. Business customers (corporate accounts) lose productivity/revenue during outage. Automated biometric verification (Emirates ID) enables instant SIM issuance without investigation delays, improving customer satisfaction and retention.
خسائر الإنتاجية من معالجة حالات الاحتيال اليدوية والتحقق من الهوية
Quantified: Per-incident cost: 8–40 hours × AED 125/hour (UAE avg. back-office salary) = AED 1,000–5,000 per fraud case. Volume impact: 100 incidents/year/bank × AED 3,000 avg. = AED 300,000 annually per bank. Sector-wide: Estimated 1,000–5,000 incidents/year across UAE banking and telecom = AED 3–15 million annual investigation/recovery cost.When SIM swap fraud occurs, banks must: (1) Receive customer fraud claim, (2) Verify victim identity via multiple channels (phone interview, document submission), (3) Investigate fraudster's access timeline, (4) Reverse unauthorized transactions, (5) File regulatory incident reports, (6) Restore customer access to accounts. Each case requires 8–40 hours of back-office investigation. Telcos similarly must investigate unauthorized SIM issuance, trace internal/external fraud vectors, and implement corrective controls. Automated biometric verification at point-of-SIM-issuance eliminates 100% of SIM swap incidents, removing entire investigation/recovery workflow.
تأخير في تسوية المدفوعات المستحقة أثناء نقل الرقم
1-2 working days per port; AED 50-100 admin cost per case (based on 15M subscribers, 2M ports since 2013 avg 10-20% churn impact)Number portability processing requires clearing outstanding bills, with manual verification causing delays in cash collection. Failure to settle post-port risks new line disconnection, tying up revenue.
غرامات صندوق الخدمة العامة
AED 50,000 - 500,000 per violation (based on typical TDRA fines for regulatory non-compliance)UAE telecom operators face obligations to fund universal service for underserved areas, regulated by TDRA. Failure in accurate reporting or contributions results in penalties, similar to regional USF inefficiencies.