Lost Sales from Onboarding Friction
Definition
Compliant hardware's premium pricing combined with suboptimal onboarding leads to customer hesitation and lost deals in competitive projects.
Key Findings
- Financial Impact: 2-5% revenue loss per year from customer churn
- Frequency: Per sales cycle
- Root Cause: Manual onboarding failing to justify premium compliant hardware costs
Why This Matters
The Pitch: Accessible Hardware manufacturers in Australia 🇦🇺 lose 2-5% of deals annually from onboarding delays. Automated training boosts conversion.
Affected Stakeholders
Sales teams, Customer support, Installers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Skills Shortage Training Delays
Training Investment Overruns
AS1428.1 Non-Compliance Fines
DDA Accessibility Non-Compliance Fines
WCAG Certification Rework Costs
Lost Sales from Accessibility Churn
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