🇦🇺Australia

Double Booking Refunds

2 verified sources

Definition

Overbookings due to unsynchronized channels lead to mandatory refunds (often full stay value plus compensation), chargebacks, and negative reviews.

Key Findings

  • Financial Impact: AUD 200-500 per double booking incident (full refund + compensation)
  • Frequency: 2-5 incidents per season without automation
  • Root Cause: No real-time inventory synchronization across OTAs

Why This Matters

The Pitch: Australian B&Bs lose AUD 2,000-5,000 yearly to refund disputes from double bookings. Real-time channel sync prevents all overbooking losses.

Affected Stakeholders

Front Desk, Owner

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Rate Parity Overbooking Losses

AUD 5,000-15,000 per year per property (assuming 10-20% lost occupancy at AUD 150/night average rate)

OTA Commission Overpayments

AUD 15-30% commission per OTA booking (25-40% increase in direct bookings possible)

Breakfast Cost Overrun

AUD 5,000-15,000 per year per property (2-5% of food costs for 10-20 room B&Bs)

Unbilled Dietary Add-ons

AUD 2,000-8,000 per year (10-20% of potential upsell revenue)

Dietary Error Refunds

AUD 1,000-5,000 per year (AUD 50-200 per incident x 10-20 cases)

Churn from Dietary Mishandling

AUD 10,000+ per year (2-5% revenue churn from lost repeats)

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