OTA Commission Reconciliation Errors
Definition
Manual reconciliation of OTA commissions against hotel systems results in billing discrepancies, missed overpayments, and undetected errors in large data volumes, directly eroding revenue.
Key Findings
- Financial Impact: AUD $2,640 per night or AUD $80,000 monthly for mid-sized properties; up to thousands in saved overpaid commissions annually[1][2]
- Frequency: Monthly reconciliation cycles with limited dispute windows
- Root Cause: Manual cross-referencing of guest names, dates, rates between PMS and OTA extranets
Why This Matters
The Pitch: Bed-and-Breakfasts, Hostels, Homestays in Australia 🇦🇺 lose thousands annually on OTA reconciliation errors. Automation of data matching eliminates revenue leakage.
Affected Stakeholders
Revenue Manager, Finance Accountant, General Manager
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Delayed OTA Payment Reconciliation
Staff Time Sink in Manual Reconciliation
Breakfast Cost Overrun
Unbilled Dietary Add-ons
Dietary Error Refunds
Churn from Dietary Mishandling
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