Unfair GapsπŸ‡¦πŸ‡Ί Australia

Building Equipment Contractors Business Guide

19Documented Cases
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All 19 Documented Cases

Unbilled Labour Hours & Time Theft

AUD 2,000–6,000 per employee annually; 5–15% of billable labour hours lost to time theft or underreporting

Construction sites using spreadsheet-based timesheets experience systematic revenue loss from unbilled hours. Manual entry allows time padding, missed clock-outs, and off-the-books tasks that are never invoiced to clients. Even a 5% loss across a 20-person crew represents significant revenue leakage.

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Unbilled Change Order Work Due to Incomplete Documentation

Estimated 2-5% of contract value per change order; typical commercial fit-out project: AUD $50,000-$150,000 in unbilled work per year

When a change order is not properly documented in writing with cost implications clearly stated, contractors complete work without a binding price agreement. This creates invoicing disputes where the owner disputes the charge, forcing the contractor to write off labor/materials or engage in costly dispute resolution.

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AS 4000 Non-Compliance Risk: Verbally Agreed Changes Without Written Documentation

Estimated legal defense cost AUD $25,000-$50,000 per dispute; potential loss of AUD $50,000-$500,000 in unbilled/disputed work; state building regulator audit penalties: AUD $5,000-$20,000 per non-compliant project

The search results explicitly state that written change orders are mandatory in Australia. However, the process description shows multiple approval stages with no enforcement mechanism. In practice, contractors may proceed with undocumented verbal changes to meet schedules. This violates AS 4000 and creates legal exposure if the owner later disputes the change.

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Manual Change Order Processing Bottleneck and Productivity Loss

20-40 hours/month per mid-sized project (5-10 concurrent projects) = 100-400 billable hours lost annually; @ AUD $85/hour labor = AUD $8,500-$34,000 annual labor cost per contractor

Steps 2-3 require contractors to prepare detailed change order documentation (schedule items, cost analysis, schedule impact analysis), submit to owner, receive feedback, iterate on terms, and obtain signatures. In manual environments (email, spreadsheets, shared drives), this cycle repeats multiple times per project, consuming 8-15 hours per iteration.

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