🇦🇺Australia

Idle Adjuster Capacity from Rework

3 verified sources

Definition

Initial loss assessment requires detailed documentation like photos, invoices, and reports; gaps lead to multiple assessment cycles, bottlenecking adjuster workflows.

Key Findings

  • Financial Impact: AUD 2,000-4,000 per claim in labour (20-40 hours at AUD 100/hour adjuster rate)
  • Frequency: High in 30-50% of claims requiring site inspections or expert input
  • Root Cause: Manual evidence gathering and verification delays

Why This Matters

Actuarial services in Australia lose 20-40 hours per claim on documentation rework. Automation of evidence collection eliminates this risk.

Affected Stakeholders

Loss Adjusters, Claims Handlers, Actuarial Teams

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Delayed Claim Decisions

AUD 5,000-20,000 per delayed claim in holding costs (e.g., business interruption at AUD 1,000/day for 10-20 extra days)

Under-Settlement from Poor Documentation

AUD 5,000-50,000 per claim in reduced settlements (e.g., depreciation, betterment deductions without counter-evidence)

Fehlentscheidungen bei Tarifindikation durch unzureichende, nicht standardisierte Aktuariatsdokumentation

Quantified (logic-based): Bei einem Portfolio mit AUD 200 Mio. Jahresprämie führt eine 1–3 % systematische Unterpreisung oder nicht realisierte Erhöhung zu 2–6 Mio. AUD jährlichem Ergebnisverlust; skaliert auf mehrere Linien kann dies 5–15 Mio. AUD p.a. übersteigen.

Überhöhter manueller Aufwand bei der Erstellung von Aktuariatsunterlagen für Tarifgenehmigungen

Quantified (logic-based): Typisch 100–200 Aktuarsstunden pro Filing à ca. AUD 250–350/Stunde = AUD 25.000–70.000 direkter Aufwand je Tarifrunde; bei 6–10 Filings pro Jahr entstehen 150.000–700.000 AUD jährliche Personalkosten, wovon 40–60 % (60.000–420.000 AUD) durch Automatisierung und Standardisierung reduzierbar sind.

Decision Errors in Catastrophe Modelling

AUD 10-50M+ in unreserved losses per major event due to model discrepancies; global AAL $152B with Australia exposed to cyclone/earthquake/bushfire[1][4]

Cost Overrun from Loss Adjustment Expenses

AUD 10-30% overrun on gross losses from unmodelled LAE and demand surge; contributes to $145B insured losses in 2024[1][8]

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