🇦🇺Australia

IME Scheduling Bottlenecks

2 verified sources

Definition

IME coordination requires matching specialists to 50+ locations or telehealth, leading to bottlenecks in high-volume workers' compensation claims.

Key Findings

  • Financial Impact: 20-40 hours/month per coordinator at AUD 50/hour = AUD 1,000-2,000/month capacity loss
  • Frequency: Ongoing per high-volume claims period
  • Root Cause: Manual delays in national provider matching and telehealth approvals

Why This Matters

The Pitch: Actuarial Services in Australia 🇦🇺 lose 20-40 hours/month per coordinator on IME scheduling. Automation of multi-location booking eliminates queues.

Affected Stakeholders

Coordination Teams, Service Providers

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

IME Fee Overruns

AUD 1,000-3,000 per disputed IME per ReturnToWorkSA fee schedule overruns

IME Report Delay Penalties

AUD 5,000-20,000 per audit failure for delayed IMEs

Fehlentscheidungen bei Tarifindikation durch unzureichende, nicht standardisierte Aktuariatsdokumentation

Quantified (logic-based): Bei einem Portfolio mit AUD 200 Mio. Jahresprämie führt eine 1–3 % systematische Unterpreisung oder nicht realisierte Erhöhung zu 2–6 Mio. AUD jährlichem Ergebnisverlust; skaliert auf mehrere Linien kann dies 5–15 Mio. AUD p.a. übersteigen.

Überhöhter manueller Aufwand bei der Erstellung von Aktuariatsunterlagen für Tarifgenehmigungen

Quantified (logic-based): Typisch 100–200 Aktuarsstunden pro Filing à ca. AUD 250–350/Stunde = AUD 25.000–70.000 direkter Aufwand je Tarifrunde; bei 6–10 Filings pro Jahr entstehen 150.000–700.000 AUD jährliche Personalkosten, wovon 40–60 % (60.000–420.000 AUD) durch Automatisierung und Standardisierung reduzierbar sind.

Decision Errors in Catastrophe Modelling

AUD 10-50M+ in unreserved losses per major event due to model discrepancies; global AAL $152B with Australia exposed to cyclone/earthquake/bushfire[1][4]

Cost Overrun from Loss Adjustment Expenses

AUD 10-30% overrun on gross losses from unmodelled LAE and demand surge; contributes to $145B insured losses in 2024[1][8]

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