Unbilled Technician Hours and Parts from Dispatch Errors
Definition
Dispatch and scheduling without integrated time tracking leads to missed invoicing for labour and materials in field services.
Key Findings
- Financial Impact: AUD 20-40 unbilled per work order; 5-10% revenue leakage on services
- Frequency: Per dispatched job or work order
- Root Cause: Disconnected systems for scheduling, time logging, and invoicing
Why This Matters
The Pitch: Maintenance businesses in Australia 🇦🇺 leak AUD 20-40 per job in unbilled services due to scheduling gaps. Automation captures all billables.
Affected Stakeholders
Field Technicians, Billing Teams, Account Managers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Downtime and Revenue Loss from Dispatch Bottlenecks
Overtime and Labour Cost Overruns from Poor Scheduling
Rework Costs from Incorrect Technician Dispatch
Unbilled Change Order Services
Client Churn from Approval Friction
Idle Equipment Downtime
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