Entgangene Mahn- und Verzugsgebühren bei Konsumgüter-Mietverträgen

Definition

NSW consumer guidance for leasing or renting goods highlights that lease contracts may include late payment fees and service charges, as well as penalties if goods are not returned on time.[6] Financial Rights Legal Centre notes that consumer lease agreements often include termination fees and other charges when obligations are not met.[3] In practice, many rental operators handle arrears and hardship manually, sometimes choosing not to apply contractual late fees to avoid disputes or because staff are unsure of the rules. Where housing rent is involved, some states (e.g. Victoria, WA) explicitly ban late or administration fees on rent arrears,[2][4] but these restrictions do not automatically extend to all consumer goods rental/lease contracts, which can lawfully charge certain fees if they comply with credit law and ASIC guidance. Assuming an average late fee of AUD 10–25 per missed payment (in line with typical late fees for credit and BNPL products)[1] and that 5–10% of instalments are late, a portfolio with 50,000 monthly instalments could generate AUD 25,000–150,000 annually in fee income. If manual processes result in 30–60% of eligible late events not being billed or being waived without policy, this equates to AUD 7,500–90,000 in annual revenue leakage.

Why This Matters

The Pitch: Consumer goods rental players in Australia 🇦🇺 commonly forgo 10–30% of potential late‑fee income on overdue contracts. Automating eligibility checks and fee posting recovers AUD 50,000–150,000 per year for a typical mid‑sized portfolio.

Affected Stakeholders

Billing Manager, Accounts Receivable, Collections Team, Product and Pricing Manager

Related Business Risks