🇦🇺Australia

Patient Churn from Payment Friction

3 verified sources

Definition

Software promotes patient portals, pay-by-text, and reminders to reduce friction, noting missed opportunities from poor communication and payment processes.

Key Findings

  • Financial Impact: AUD 15,000-50,000/year (5-10% patient churn impact)
  • Frequency: Per dissatisfied patient
  • Root Cause: Lack of online payments and reminders

Why This Matters

The Pitch: Dentists in Australia 🇦🇺 lose AUD 20,000+ annually to patient churn from payment hassles. Automation of self-service payments eliminates this risk.

Affected Stakeholders

Marketing Teams, Owners, Reception

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Delayed Patient Payments

AUD 5,000-20,000/year in lost revenue from uncollected payments (2-5% of avg practice revenue)

Unbilled Services and Pricing Errors

AUD 10,000-30,000/year (3-7% revenue leakage from errors)

Fines for Non-Compliance with Dental Regulations

AUD 5,000-50,000 per breach in fines and legal costs; 20-40 hours per audit preparation

Penalties for Using Non-TGA Approved Dental Devices

AUD 10,000-100,000 fines per violation; inventory write-offs of 5-10% stock value

Costs from Informed Consent and Record-Keeping Failures

AUD 5,000-30,000 per legal claim or compensation; 10-20 hours per incident documentation

Einnahmeverluste durch abgelehnte oder gekürzte Zahnleistungsansprüche wegen fehlerhafter CDT-Codierung

Quantified: Typischerweise 2–5 % des jährlichen Versicherungsumsatzes als nicht realisierte Erlöse; bei einem Praxisumsatz von AUD 1 Mio. entspricht dies etwa AUD 20.000–50.000 pro Jahr an verlorenen oder gekürzten Erstattungen.

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