Non-refundable Diagnostic Fees
Definition
Multiple Australian repair providers impose fixed diagnostic fees charged even if customer declines the repair quote, resulting in lost revenue from technician time and handling.
Key Findings
- Financial Impact: AUD 60-250 per unapproved repair (minimum charge)
- Frequency: Per declined customer approval
- Root Cause: Manual inspection required before quote, with no customer commitment
Why This Matters
The Pitch: Electronic repair firms in Australia waste AUD 60-250 per declined repair on diagnostic labour. Automation of remote diagnostics eliminates non-refundable losses.
Affected Stakeholders
Technicians, Service Managers, Owners
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Quote Expiry Delays
Funding Approval Delays
NATA Accreditation Non-Compliance Fines
Regulatory Compliance Overheads
Calibration Downtime Bottlenecks
Warranty Claim and Rework Costs
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