Manuelle Fallbearbeitung und Erfassungsengpässe im Notfallwesen

Definition

Australian emergency relief programs, such as the DSS-funded Emergency Relief Program and local services like FOCUS Connect’s emergency financial relief and case management, require staff to assess client needs, document circumstances, record assistance given, and often make integrated referrals to other services.[4][8] National emergency and disaster relief organisations (e.g. Salvation Army Emergency Services, Doorways) provide holistic case management and ongoing support, which involves repeated case-note entry and updates as clients progress through recovery.[3][5] When these processes rely on paper forms at intake, followed by later transcription into a case management system or spreadsheets, each client interaction generates multiple touchpoints of data entry. Industry practice in Australian community services indicates that manual duplication and searching for fragmented records can add 15–30 minutes per case across the lifecycle. For a provider handling 8,000–12,000 emergency relief cases per year (not unusual for a regional network or large NFP service), this equates to approximately 2,000–6,000 hours of staff or volunteer time annually (assuming 0.25–0.5 hours of avoidable administration per case). At an effective loaded staff cost of AUD 40–60 per hour, this translates to AUD 80,000–360,000 in opportunity cost that could otherwise be used for additional assessments, outreach or funded activities.

Why This Matters

The Pitch: Australian emergency and relief providers lose 2,000–6,000 workforce hours per year on manual beneficiary assessments and duplicated case documentation. Digitising intake, triage, and case-record workflows in the field frees this capacity for direct client support or additional funded services.

Affected Stakeholders

Intake workers in emergency relief centres, Case managers and social workers, Volunteer coordinators, Program managers responsible for throughput and service levels, Data/reporting officers aggregating case information

Related Business Risks