Unfair Gaps🇦🇺 Australia

IT System Installation and Disposal Business Guide

38Documented Cases
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All 38 Documented Cases

Customer Churn from Warranty Friction

10-15% revenue churn per affected client; AUD 2,000-10,000 lost upsell per incident[2][7]

Inefficient warranty tracking creates bad UX, leading to customer complaints, lost future sales, and churn in competitive IT installation market.

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Capacity Loss from Verification Bottlenecks

15-25% capacity loss from idle equipment and crews at hold points; 2-4 week project delays per major verification cycle[1][2][3]

Installation projects break timelines into verification stages requiring sign-off by designers, contractors, company reps, and IVBs. ITPs must be approved pre-production, with progressive sign-offs at hold/witness points creating sequential bottlenecks.

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Cost of Poor Quality

AUD 20,000 - 100,000 per major project in rework, delays, and defect rectification; 10-20% cost overrun from poor quality verification[1][2][3]

Australian construction and IT installation contracts mandate detailed verification processes including Inspection and Test Plans (ITPs), hold points, witness points, independent verification, and as-built records to confirm compliance. Failure to properly verify installation quality results in non-conformances, defects requiring rework, and disputes over compliance documentation.

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E-Waste Certification Non-Compliance Penalties

Estimated 15,000–25,000 AUD per non-compliance event (facility closure + state-issued penalties + legal costs). Risk multiplier: 1 lapsed audit per 3-year cycle = guaranteed loss.

Companies processing e-waste in Australia must maintain AS/NZS 5377 certification or face facility de-certification. The standard requires surveillance audits at least once per year over a 3-year certificate life cycle. Manual processes tracking audit dates, documentation readiness, and renewal deadlines create compliance gaps. Non-compliance triggers immediate operational suspension and potential fines under state/territory hazardous waste regulations.

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