Incident Response Overtime Costs
Definition
Government procedures mandate swift resolution with targets like 8-hour fixes for P3 incidents, requiring Level 2 support outside 8:30AM-5PM, leading to overtime costs.
Key Findings
- Financial Impact: AUD 5,000-10,000/month in overtime (at AUD 100-150/hour for senior IT staff)
- Frequency: Per major incident (P1/P2 weekly in busy ops)
- Root Cause: Manual escalation and diagnosis delays triggering out-of-hours work
Why This Matters
The Pitch: IT System Operations players in Australia 🇦🇺 waste 20-40 hours/month on overtime for incident resolution. Automation of detection and initial containment eliminates this risk.
Affected Stakeholders
IT Support Staff, System Administrators, Incident Managers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
SOCI Act Cyber Incident Reporting Fines
Post-Incident Review Overhead
IT Staff Downtime from Incident Handling
Patch Management Rework Costs
Overtime Costs for 24/7 Monitoring
Downtime Losses from Poor Monitoring
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