Quality Failures from Unauthorised Changes
Definition
Policies mandate only authorised changes to production and separation of authorisation/implementation roles, but manual processes fail to enforce, leading to quality issues and negative business impact.
Key Findings
- Financial Impact: AUD 3,000-8,000 per service disruption incident (downtime + rework at AUD 150/hr specialist rates)
- Frequency: Occurs in 2-5% of changes bypassing CAB per governance reports
- Root Cause: Manual vetting and lack of real-time conflict detection in scheduling
Why This Matters
The Pitch: Australian IT Operations waste AUD 3,000-8,000 per incident on disruption remediation. Automated approval workflows and conflict detection prevent unauthorised changes.
Affected Stakeholders
End-Users, Business System Owners, DITM Management
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Capacity Loss from Change Delays
Cost Overrun from Failed Changes
Patch Management Rework Costs
Overtime Costs for 24/7 Monitoring
Downtime Losses from Poor Monitoring
Capacity Loss from Manual Testing Downtime
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