Definition
Lenders reject apps with missing docs like VoI certificates, payslips, NOA; brokers lose commissions on failed submissions.
Key Findings
- Financial Impact: AUD 2,000-5,000 broker commission lost per dropped deal (1-2% portfolio churn)
- Frequency: 20-30% of applications abandoned mid-process
- Root Cause: Manual chasing of 10-20 docs per app (ID, payslips, bank stmts, tax returns)
Why This Matters
The Pitch: Loan brokers in Australia 🇦🇺 lose 20-30% of deals due to documentation friction. Automation of intake cuts drop-off by streamlining collection.
Affected Stakeholders
Loan Brokers, Intake Staff, Sales Team
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
NCCP & Credit Licence Fines
Delayed Commission Settlement
AML/CTF Document Verification Failures
Broker Fee Disclosure Non-Compliance Penalties
Manual Disclosure Preparation Overhead
Lost Deals from Disclosure Delays
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