🇦🇺Australia

Coordination Bottlenecks in Stepped Care

2 verified sources

Definition

Care coordination involves multidisciplinary teams and warm handoffs, but lacks system integration, leading to lost capacity in primary care settings.

Key Findings

  • Financial Impact: 20-40 hours/month per coordinator in manual delays; 10-20% capacity loss
  • Frequency: Ongoing for chronic cases (50% of severe mental illness in primary care)
  • Root Cause: Manual communication and referral tracking between PCPs and BHPs

Why This Matters

The Pitch: Mental health providers in Australia 🇦🇺 lose AUD 15,000+ annually per clinician to coordination queues. Automation of referral tracking frees 20 hours/month.

Affected Stakeholders

Primary care providers, Behavioural health providers, MHNs

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Fair Work Act Penalty Failures

AUD 756+ per STP failure (unit penalty); AUD 11,500+ SG charge per employee annually at 11.5% rate

Verzögerter Zahlungseingang durch überstrenge oder uneinheitliche Einwilligungsprozesse

Quantified: For a mental health/AOD provider billing AUD 3 million annually, overly restrictive and manual consent/disclosure processes can extend DSO by 10–20 days, immobilising roughly 5–15% of revenue as extra working capital (≈AUD 150,000–450,000 locked in receivables) and generating additional admin labour of 20–40 hours per month in chasing missing consents and resubmitting claims.

Überhöhte Verwaltungskosten im Schadensprozess für psychische Erkrankungen

Logic-based estimate: ≈250–700 non-billable staff hours/year on complex mental health-related claims support per mid-sized service (≈AUD 15,000–40,000/year at AUD 60/hour).

Fair Work Act Penalty Units for Non-Compliance

AUD 63,000 per serious contravention (945 penalty units x AUD 66.60/unit from July 2024); SG Charge up to 200% of shortfall; typical SME: AUD 5,000-20,000/year in penalties[1][2]

Overtime and Penalty Rates in 24/7 Crisis Response

AUD 75-100/hour overtime (base AUD 50/hour x 1.5-2.0 penalty); 20-40 hours/month excess per team: AUD 30,000-80,000/year[1][2][6]

Idle Capacity from Manual Triage Bottlenecks

Clinician idle time: 10-20 hours/week at AUD 80/hour = AUD 40,000-80,000/year/service[2][6]

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