Produktivitätsverlust durch manuelle Rückruf- und Field‑Alert‑Bearbeitung

Definition

Vendors of recall‑management solutions for healthcare and life sciences emphasize that automation can dramatically reduce the time spent managing recalls. ECRI reports that its automated recall‑management solution delivers "up to 90% reduction in time spent on recalls" for healthcare facilities by automatically matching recall alerts to inventory and streamlining workflows.[1] TraceLink states that its Digital Recalls offering can help pharmacy staff "reduce time spent coordinating administrative recall tasks by 40%".[9] While these figures are reported in provider and healthcare‑system contexts, the underlying tasks—triaging alerts, identifying impacted products, notifying customers, and documenting actions—are equivalent to those in pharmaceutical manufacturing recall and field alert processes. For an Australian pharma manufacturer, major recall events can occupy cross‑functional teams (QA, Regulatory, PV, Supply Chain, Customer Service, Finance) for several weeks. Assuming 10–20 people spending 20–40 hours each per significant recall yields 200–800 hours of internal effort per event. Applying the 40–90% time‑reduction benchmarks from industry solutions implies that 80–720 hours per recall are avoidable administrative workload, representing a substantial capacity loss.[1][9] At a blended internal cost of, for example, AUD 100 per fully‑loaded hour for skilled staff, this equates to AUD 8,000–72,000 in avoidable labour cost per recall, with the added opportunity cost of diverting experts from new product launches and quality‑improvement projects.

Why This Matters

The Pitch: Pharmaceutical teams in Australia 🇦🇺 lose 200–800 Stunden pro größerem Rückruf auf manuelle Koordination, Listenabgleiche und Berichtserstellung. Automation of recall triage, matching of alerts to inventory and generation of TGA and customer communications can cut this by up to 40–90%.

Affected Stakeholders

Quality Assurance and Quality Systems staff, Regulatory Affairs and Pharmacovigilance teams, Supply Chain and Distribution planners, Customer Service and Key Account Managers, Finance staff handling credits and write‑offs

Related Business Risks