🇦🇺Australia

Patient Wait Time Delays

1 verified sources

Definition

Delays from manual processes result in longer wait times, unnecessary outpatient visits, and patient dissatisfaction.

Key Findings

  • Financial Impact: 25% reduction in unnecessary referrals equals AUD 200k+ saved per department; 40% drop in clinic referrals from poor UX
  • Frequency: Per delayed patient pathway
  • Root Cause: Paper forms and multiple entry points without centralised queues

Why This Matters

The Pitch: Physicians in Australia churn 25% of patients due to slow referrals. Automation cuts wait times and retains clients.

Affected Stakeholders

GPs, Specialists, Patients

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Referral Bottlenecks

AUD 500k+ annually per hospital from reduced bed utilisation and lost appointments due to delays

Manual Transcription Errors

AUD 50-100 per erroneous referral in rework costs; 20-40 hours/month staff time

Illegal Additional Charges on Bulk Billed Services

AUD 5,000+ fines per violation (typical statutory penalty range)

Manual Documentation Delays

20-40 hours/month per GP at AUD 100/hour (AUD 2,400–4,800/month lost capacity)

Produktivitätsverlust durch manuelle PDMP/RTPM‑Abfragen und Dokumentation

Logic-based estimate: 5–10 hours of lost billable time per prescriber per month due to manual PDMP checks and documentation, equating to roughly AUD 1,000–3,000 per prescriber per month (assuming AUD 200–300 effective hourly revenue), or AUD 12,000–36,000 annually.

Manual Denial Management

10-20 hours/month at AUD 50/hour = AUD 6,000-12,000/year per practice

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