Unbezahlte Teilnahme und nicht fakturierte Trainingsleistungen

Definition

In corporate and government-funded training, invoices are typically based on actual attendance (per seat or per headcount) and may also drive eligibility for public funding or employer reimbursements. When trainers use paper sign-in sheets or ad‑hoc spreadsheets, mismatches between enrolment, attendance, and billing occur. A portion of participants attend but are excluded from the billed headcount or from funding claims, leading to systematic under‑billing. At scale (e.g., multiple cohorts per month), this causes significant revenue leakage and reduces GST collected and reported on BAS. Given that revenue leakage from unbilled work commonly runs at several percentage points of revenue in professional services, a training provider with AUD 1–2 million in annual course revenue can easily forgo 2–4% (AUD 20,000–80,000) through mis-recorded or unrecorded attendance alone.[1][4]

Why This Matters

The Pitch: Professional Training and Coaching providers in Australia 🇦🇺 waste AUD 20,000–80,000 p.a. on unbilled training seats because attendance is tracked manually. Automation of enrolment–attendance reconciliation and billing eliminates this revenue leakage.

Affected Stakeholders

Training Operations Manager, Trainers/Facilitators, Finance Manager, Accounts Receivable Clerk, Client Success / Account Manager

Related Business Risks