Warranty Claim Costs under Australian Consumer Law
Definition
Installers bear costs for diagnosing and rectifying warranty claims, including call-outs not covered by warranty if faults are customer-caused. Major failures under ACL entitle customers to refunds or compensation for reduced value, creating direct financial losses.
Key Findings
- Financial Impact: AUD 1,000+ per call-out for non-warranty faults; full refund or compensation for major failures (e.g., AUD 10,000+ solar system value reduction)
- Frequency: Per claim, high volume in solar with 5-12 year workmanship warranties
- Root Cause: Manual assessment delays and errors in RMA process leading to unrecovered expenses
Why This Matters
Renewable energy equipment manufacturers in Australia 🇦🇺 waste AUD 5,000+ per major warranty dispute on repairs and compensation. Automation of warranty claims validation eliminates unbillable service costs.
Affected Stakeholders
Installation teams, Customer service, Finance
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Unrecovered Diagnostic and Insurance Costs
Product Stewardship Scheme Fees
E-Waste Landfill Disposal Costs
Decommissioning Delays
Export Tariff Non-Compliance Fines
Manual Tariff Calculation Delays
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