Missed Upsells in Manual Orders
Definition
The Mechanism: Phone or manual order taking lacks prompts for add-ons like gifts or premium sizes. Florists miss revenue from unprompted upsells during personal interactions.
Key Findings
- Financial Impact: AUD 10-20 missed revenue per manual order
- Frequency: Per phone/in-store order
- Root Cause: No systematic upsell prompts in manual processes
Why This Matters
The Pitch: Retail florists in Australia forego AUD 10-20 per order in upsells. Automation prompts during order taking captures this leakage.
Affected Stakeholders
Order takers, Sales staff
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Idle Capacity from Poor Scheduling
Lost Sales from Delivery Delays
Excess Fuel and Driver Costs
Lost Delivery Capacity
Churn from Late Deliveries
Inventory Shrinkage
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