🇦🇺Australia

Churn from Delivery Slot Shortages

2 verified sources

Definition

Rapid services like Milkrun (43% 2-hour fulfillment) and Coles Rapid (40% sales) face friction from manual processes leading to churn.

Key Findings

  • Financial Impact: 2-5% lost sales from queues/wait times (est. AUD 1-3M/year for major players)
  • Frequency: Per order during high demand
  • Root Cause: Inefficient manual scheduling and picking bottlenecks

Why This Matters

The Pitch: Retail Groceries players in Australia 🇦🇺 lose 2-5% revenue annually from customer churn in online order picking and delivery scheduling. Automation ensures slot availability.

Affected Stakeholders

Customer Service, Scheduling Teams

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Delivery Scheduling Overtime Costs

AUD 40% of rapid delivery sales requiring overtime; industry cost-to-serve reduction needed via automation (est. AUD 100k-500k/year per site)

Idle Fulfilment Capacity Losses

AUD 5.7% CAGR growth but lost sales from manual bottlenecks (est. 10-20% capacity idle, AUD 200k-1M/year per centre)

Langsame Kassenabstimmung und Warteschlangen

LOGIC: 1–2 Arbeitsstunden/Tag je Filiale für Kassenabstimmung und Bargeldtransporte (≈10.000–20.000 AUD p.a. bei 30 AUD/Stunde) plus 0,1–0,3 % Umsatzverlust durch Warteschlangen (5.000–15.000 AUD p.a. bei 5 Mio. AUD Jahresumsatz).

Fehlbuchungen und nicht erfasste Barumsätze

LOGIC: 0,1–0,4 % des Jahresumsatzes als dauerhafte, ungeklärte Kassendifferenzen; z. B. 5.000–20.000 AUD p.a. bei 5 Mio. AUD Umsatz.

Überhöhte Personal- und Sicherheitskosten für manuelles Bargeldhandling

LOGIC: 11.000–19.000 AUD p.a. zusätzliche Personalkosten je Filiale für manuelle Cash‑Handling‑Tätigkeiten plus 5.000–10.000 AUD p.a. für Sicherheitsmaßnahmen ohne optimiertes System.

HACCP Non-Compliance Fines

AUD 5,000 - 50,000+ per violation (statutory fines for audit failures and improper hazard controls)

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