Missed Upsell Documentation
Definition
Photos identify hidden damage (cracks, wear) not verbally noted, but manual intake misses billing these as add-ons.
Key Findings
- Financial Impact: AUD 200-1,000 per missed upsell (10-15% of job value); affects 20% of intakes.
- Frequency: Per customer intake
- Root Cause: Photos not systematically reviewed/tagged for upsell potential
Why This Matters
The Pitch: Reupholstery players in Australia 🇦🇺 leak 10-20% revenue per job from undocumented upsells. Automated photo analysis flags opportunities instantly.
Affected Stakeholders
Intake Staff, Estimator
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Evidence Sources:
Related Business Risks
Right to Repair Documentation Failures
ACCC Consumer Guarantee Breaches
Delayed Insurance Claims Processing
Lost Sales from Delayed Documentation
Rework from Valuation Disputes
Undetected Supplier Overcharges
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