Unbilled Field Service Hours
Definition
Dispatch systems without time verification lose 15-25% of field hours to poor tracking, especially in remote mining/robot service where connectivity fails.
Key Findings
- Financial Impact: 2-5% service revenue leakage (industry avg) + 30-60 days delayed payment on disputed invoices
- Frequency: Per service job (10-20% of jobs affected)
- Root Cause: Disconnected dispatch and time capture - no photo/GPS proof of hours
Why This Matters
Robot manufacturers lose 5-10% of service revenue (AUD 50,000+ annually) to unbilled hours. Real-time automated tracking captures 100% billable time.
Affected Stakeholders
Service Billing, Account Managers, Technicians
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
STP Phase 2 Non-Compliance Penalties
Fair Work Record-Keeping Fines
Superannuation Guarantee Shortfalls
Cost of Poor Quality
Capacity Loss
Cost Overrun
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