🇦🇺Australia
Unbilled Service Extensions
2 verified sources
Definition
Service contracts often extend beyond warranty, but manual systems fail to track and bill additional hours or upsells.
Key Findings
- Financial Impact: 2-5% of service revenue (AUD 15,000-40,000/year for AUD 1M revenue firm)
- Frequency: Monthly across service contracts
- Root Cause: Lack of automated alerts for contract renewals and upsell opportunities
Why This Matters
The Pitch: Australian robotics companies leak AUD 25,000/year in unbilled hours. Automated tracking captures all billable warranty work.
Affected Stakeholders
Billing Teams, Account Managers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Downtime from Poor Contract Oversight
AUD 5,000-20,000 per day of robot downtime
Warranty Claims Cost
AUD 20,000-100,000/year in rework and refunds per mid-sized firm
Preventative Maintenance Underutilisation
AUD 10,000-50,000/year in emergency repairs and downtime
BOM Inaccuracy Costs
AUD 5,000-20,000 per incident in delays and rush procurement
Production Capacity Loss
AUD 2,000-5,000 per day in idle equipment
Engineering Change Order Overruns
AUD 20,000-100,000 per late-stage ECO in complex projects (rework, delays, rush procurement)
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