🇦🇺Australia

Manual Evidence Collection & Documentation Bottleneck

1 verified sources

Definition

Warranty claims require extensive evidence: photos of measurements (DC voltages, all strings), switch positions, error codes, full system views, and in some cases video evidence. This must be collected onsite at time of failure (by installer or electrician) and then manually organized, labeled, and uploaded to the OSS portal. If evidence is incomplete, the installer must either return to site or resubmit, causing scheduling delays and idle technician time. For installers processing 10–15 claims/month, this represents 15–25% of field technician time allocation.

Key Findings

  • Financial Impact: Estimated per-claim labor: 50–100 minutes (collection + documentation + upload + resubmission). At AUD 60–80/hour technician cost: AUD 50–130 per claim. For installer with 50 claims/year: AUD 2,500–6,500/year in direct labor cost. Indirect: 20–35 hours/month of lost deployment capacity (could generate AUD 1,500–3,500/month in new installations if freed up).
  • Frequency: Per warranty claim; ongoing process
  • Root Cause: Manual, unstructured evidence collection; no mobile app with auto-capture; no standardized file naming/organization; multiple rework cycles due to incomplete submissions

Why This Matters

The Pitch: Australian installers waste 30–50 hours/month on manual evidence collection and claim documentation. Mobile app automation (auto-timestamped photos, geo-tagging, auto-population of fault codes) reduces per-claim effort by 70%, freeing 20–35 hours/month for productive installation/repair work.

Affected Stakeholders

Field installers, Technicians, Dispatch/scheduling teams

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Warranty Claim Rejection & Testing Fees

AUD $150 per invalid claim (testing fees). Estimated frequency: 10-20% of claims rejected. For a typical installer processing 50 claims/year: AUD $750–$1,500/year in inspection fees alone. Soft cost: 8-12 hours/month manual evidence gathering and resubmission.

Delayed Warranty Claim Processing & Cash Recovery

Estimated working capital drag: AUD 20,000–50,000/year for mid-size installer (30 claims/month, avg claim value AUD 2,500–5,000, 15–30 day delay). Time cost: 10–15 hours/month on claim status tracking and resubmission. Rebate deadline risk: 5–10% of claims miss the 12-month window annually (AUD 1,250–2,500 lost rebates).

Warranty Registration Deadline Misses & Void Coverage

Per missed registration: AUD 2,000–10,000 (cost of replacement or repair outside warranty). Estimated rate: 5–15% of installations miss the registration deadline. For installer with 100 systems/year: AUD 10,000–150,000/year potential loss. Estimated probability-weighted loss (assuming 50% of missed registrations result in claims): AUD 5,000–75,000/year.

Logistics & Shipping Cost Responsibility Ambiguity

Per-claim return shipping cost (if disputed): AUD 100–300. Estimated dispute rate: 5–15% of claims. For installer with 50 claims/year: AUD 250–2,250/year in unbudgeted return shipping. Hidden inventory holding cost: AUD 50–200 per defective unit awaiting testing/return (opportunity cost of capital tied up).

Hidden Asset Failure Costs from Incomplete EPC Lifecycle Coverage

Estimated 2-8% of annual asset operating expenditure per asset; typical 5 MW solar farm with $15-20M capex would lose AUD $90,000-160,000 annually to uncontracted maintenance and failed warranty claims

Lifecycle Cost Visibility Failures in Asset Business Case Development

Estimated 3-5% of project Net Present Value (NPV) lost through suboptimal component selection; for a AUD $50M solar project with 35-year lifespan discounted at 7%, typical NPV loss = AUD $1.5M-2.5M

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