Client Intake Delays
Definition
Client intake involves mandatory referral to My Aged Care for eligibility assessment, which takes 2-6 weeks, leading to client drop-off and lost billable services during wait periods.
Key Findings
- Financial Impact: AUD 5,000-10,000 per delayed client (2-6 weeks lost services at AUD 50/hour x 20-40 hours/week)
- Frequency: Per new client intake
- Root Cause: Mandatory government assessment delays in manual referral process
Why This Matters
Services for the Elderly and Disabled providers in Australia 🇦🇺 lose 20-40% potential revenue from intake delays. Automation of assessment referrals eliminates this risk.
Affected Stakeholders
Intake Coordinators, Service Managers, Providers
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Assessment Bottlenecks
Documentation Non-Compliance
NDIS Incident Reporting Penalties
Governing Body Determination Application Fees and Delays
Assessment Waiting List Delays
Non-Compliance History in Reassessments
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