🇦🇺Australia

Kundenreibung durch verzögerte Rechnungsstellung und fehlende Transparenz

2 verified sources

Definition

Shipbuilding clients (government, defence, commercial operators) expect transparent, timely billing tied to verifiable milestones. Manual claims lack supporting real-time data, forcing clients to repeatedly request status. Disputed milestone completion or claim amounts trigger back-and-forth communication, delaying payment and creating relationship friction. Clients may withhold payment pending clarity, extending cash conversion cycles.

Key Findings

  • Financial Impact: 2-3% of project revenue lost to client churn/reduced repeat work; for AUD 10M contract: AUD 200,000-300,000 relationship risk
  • Frequency: Per project cycle; affects client retention across multiple projects
  • Root Cause: Lack of real-time milestone visibility for clients, manual claim delays, poor digital communication interfaces, disputes over claim completeness

Why This Matters

The Pitch: Australian shipbuilders lose 2-3% of repeat contracts and referrals due to slow, opaque progress billing processes. Real-time milestone dashboards and automated claim portals for clients reduce disputes by 30-40% and improve contract renewals.

Affected Stakeholders

Project Managers, Client relationship managers, Finance teams

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Zahlungsverzögerungen bei Fortschrittszahlungen

Estimated AUD 8-15% of project revenue locked in receivables; 15-30 day delay equivalent to 2-4% annual working capital cost (6% short-term borrowing rate)

SOPA-Nichteinhaltung und Adjudikationskosten

Adjudication proceedings: AUD 5,000-50,000 per dispute (legal costs, expert fees, administration); penalty interest on withheld amounts: 10% p.a. on unpaid claims

Verlorene Rechnungen und unabgerechnete Leistungen

2-5% of contract revenue; for a AUD 10M contract: AUD 200,000-500,000 unbilled; for a AUD 50M contract: AUD 1,000,000-2,500,000 unbilled

Unbilled Change Order Cancellations Without Compensation

AUD 50,000–250,000 per major shipbuilding project (5–15% of total change order costs), based on typical re-pricing labor (30–80 hours @ AUD 150/hr) and provisional supply commitments.

Excessive Administrative Rework from Change Order Re-Pricing

AUD 13,800–41,400 per change order (92–276 hours @ AUD 150/hour loaded labor rate). On a 10,000-ton frigate with 150–200 change orders, total waste = AUD 2.07M–8.28M.

Contract Dispute and Legal Liability from Poorly Documented Change Orders

Median dispute cost: AUD 200K–500K per project. Large-scale frigate contracts (AUD 2B+) risk AUD 2M–5M+ in dispute remediation, plus 12–24 month schedule delays (carrying costs, financing charges, opportunity cost).

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