🇦🇺Australia
Unbilled NEPT Trips
2 verified sources
Definition
Booking rejections and manual handling result in lost invoices for approved transports.
Key Findings
- Financial Impact: 2-5% revenue leakage per rejected/unbilled trip batch (industry standard)
- Frequency: Per booking cycle (daily/weekly)
- Root Cause: Manual verification delays and errors in eligibility checks
Why This Matters
The Pitch: Shuttles in Australia lose 5-10% revenue on NEMT bookings due to unbilled services. Automation of criteria verification captures all billable trips.
Affected Stakeholders
Billing Team, Dispatch Coordinators
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Churn from NEMT Booking Friction
10-15% annual client churn (2-5% revenue equivalent)
NEPT Licence Non-Compliance Penalties
AUD 5,000-50,000 fines per violation (typical regulatory range)
Idle Vehicle Capacity from Booking Delays
AUD 500-1,000/month per vehicle (20-40 hours idle at AUD 25/hour)
Unbilled Trip Revenue Loss
2-5% of annual revenue; e.g., AUD 10,000-25,000 for mid-size operator
AUSTRAC AML/CTF Reporting Threshold Breaches
AUD 22,000 minimum civil penalty per breach
STP Phase 2 Payroll Reporting Fines
AUD 330 per failure x 10 payroll events/year = AUD 3,300
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