Kapazitätsverlust und Warteschlangen durch manuelle Waiver-Erfassung

Definition

Digital waiver providers for ski resorts and adventure attractions highlight that moving waivers online or to self‑serve kiosks significantly reduces check‑in time and queue length, allowing guests to spend "less time on formalities and more time" on the activity.[1][2][9] Wherewolf and similar platforms in Australia stress streamlined registration and self‑service tablets to handle high visitor volume.[5][7][8] In practice, paper waivers typically take 2–5 minutes per guest to complete and process at a counter, versus under 1 minute when completed online beforehand or on a tablet with data reused for return visits.[1][5][9] For a terrain park processing 100 guests per peak hour, saving even 2 minutes per guest equates to 200 minutes of staff and gate time per hour; realistically, this means a 10–20% increase in actual throughput. If peak‑day terrain park revenue is AUD 10,000 and 10–20% of potential capacity is lost due to queues and early cut‑offs, the resort forgoes AUD 1,000–2,000 per peak day, or roughly AUD 30,000–60,000 over a 30‑day high season.

Why This Matters

The Pitch: Australian ski and terrain parks waste 10–20% of peak-hour capacity on manual waiver paperwork. Moving waiver signing online and to self-service kiosks frees up thousands of ride sessions per season.

Affected Stakeholders

Operations manager, Terrain park manager, Front-of-house and ticket office staff, Guest experience manager, IT/Systems manager

Related Business Risks