🇦🇺Australia

Unbilled Services & Revenue Leakage

2 verified sources

Definition

GPS/total station field operations produce time-stamped survey data but manual data entry, verification delays, and complex billing rules (hourly, project-based, mixed scope) create gaps where work is completed but not invoiced. Australian service operators average 1.9% revenue leakage.

Key Findings

  • Financial Impact: 1.9% of annual revenue; for a mid-sized surveying firm ($2-5M annual revenue), this represents AUD $38,000–$95,000 annual leakage
  • Frequency: Ongoing, per project cycle
  • Root Cause: Manual data transfer from field devices to billing systems; delays in job completion verification; complex cost allocation between clients

Why This Matters

The Pitch: Surveying firms in Australia leak an estimated 1.9% of revenue annually through unbilled services and delayed cash collection. Automation of field data-to-invoice workflows eliminates manual handoffs and missed billing events.

Affected Stakeholders

Field surveyors/GPS operators, Project managers, Finance/billing teams

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Field Data Verification & Asset Management Bottlenecks

AUD $450 million per year (construction industry-wide savings potential from improved surveying/asset integration); individual project delays: 2–6 weeks on major infrastructure; rework cost: 5–15% of survey budget

Data Quality & Rework Losses from Manual Field Operations

Estimated 3–8% of project revenue (typical rework rate in surveying); for a AUD $2.7–3.9bn industry, this represents AUD $81–312 million annual rework losses

Delayed Invoicing on Milestone Verification

30-60 days extended AR; AUD 500-1,000 interest cost per $20,000 invoice

Unbilled Acreage & Milestone Services

2-5% revenue leakage per project; e.g., $100-$500 lost on $10,000 survey

Permit & Compliance Overruns

AUD 500-2,000 extra per project in permits and expedited fees

Idle Equipment from Milestone Bottlenecks

20-40 hours/month idle time at AUD 100/hour = AUD 2,000-4,000/month

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