Rework Labour and Parts Waste
Definition
Comebacks due to quality issues force extra unscheduled work, directly eroding margins through unpaid labour and scrapped parts.
Key Findings
- Financial Impact: 10-20 hours/month per technician at AUD 80-120/hour (AUD 10,000+ annual loss per bay)
- Frequency: Per comeback incident (5-10% of jobs industry average)
- Root Cause: Manual processes fail to capture and analyse rework patterns
Why This Matters
The Pitch: Australian auto repair businesses lose 10-20 hours per month per technician to untracked rework. Automated tracking recovers this capacity.
Affected Stakeholders
Technicians, Service Advisors, Owners
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Comeback-Driven Customer Loss
Delayed Payments from BNPL Financing
Lost Sales from Payment Friction
Manual Reconciliation Overheads
Missed Upsells in Diagnostic Reports
Cost of Poor Quality from Diagnostic Errors
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