🇦🇺Australia

Churn from Upfront Payment Barriers

2 verified sources

Definition

High upfront costs deter treatment adherence to wellness plans; GapOnly reduces this by $500M+ industry-wide since 2019, implying lost sales without it.

Key Findings

  • Financial Impact: $500M+ industry lost upfront revenue recoverable via GapOnly; 20-30% churn on $500 avg wellness plans
  • Frequency: Per uninsured or non-GapOnly client visit
  • Root Cause: Slow reimbursement (days vs. instant) and full bill demands

Why This Matters

The Pitch: Veterinary services in Australia 🇦🇺 lose 20-30% client retention on insurance/wellness due to payment hurdles. Instant gap billing prevents churn.

Affected Stakeholders

Client Services, Veterinarians

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Delayed Insurance Reimbursements

3 business days per claim delay; 10-20% higher bad debt risk on $1,000 avg invoice

Unbilled Insurance Gaps

10-20% of eligible invoice ($100-200 on $1,000 bill) per failed direct claim

Delayed Accounts Receivable Collections

AUD 50,000+ working capital tied up per practice (assuming AUD 1M annual revenue at 20-40 debtor days); 2-5% revenue impacted by cash shortages

Unbilled Services and Lost Invoices

1-3% of annual revenue lost (AUD 10,000-30,000 for AUD 1M practice); daily unreconciled discrepancies compound

GST/BAS Reporting Errors from AR Delays

AUD 222 base penalty per late BAS + 5% p.a. GIC; typical AUD 500-2,000/year for SMEs

Superannuation Guarantee Shortfalls

11.5% SG + 200% SG Charge (AUD 2,000+/employee/year)

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