🇦🇺Australia

Consent Delays Causing Lost Bookings

2 verified sources

Definition

Strict admission times (e.g., 8:30-9am) and detailed consent reviews cause bottlenecks, increasing client dissatisfaction and procedure no-shows.

Key Findings

  • Financial Impact: AUD 500-2000 per lost procedure from client churn
  • Frequency: Daily during peak admission hours
  • Root Cause: Manual paperwork and time-constrained consent discussions

Why This Matters

The Pitch: Veterinary Services in Australia 🇦🇺 lose 5-10% of clients annually due to consent friction. Automation of digital consent forms eliminates wait times and churn.

Affected Stakeholders

Receptionists, Veterinary Nurses, Owners

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Consent Disputes Triggering Refunds

AUD 500-5,000 per refund or compensation claim

Unbilled Surgical Variations

10-20% of surgical fees per procedure (AUD 200-1000 loss per case)

Inadequate Consent Fines

AUD 5,000-50,000 per board penalty or audit failure

Delayed Accounts Receivable Collections

AUD 50,000+ working capital tied up per practice (assuming AUD 1M annual revenue at 20-40 debtor days); 2-5% revenue impacted by cash shortages

Unbilled Services and Lost Invoices

1-3% of annual revenue lost (AUD 10,000-30,000 for AUD 1M practice); daily unreconciled discrepancies compound

GST/BAS Reporting Errors from AR Delays

AUD 222 base penalty per late BAS + 5% p.a. GIC; typical AUD 500-2,000/year for SMEs

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