🇦🇺Australia

DOA Replacement Costs

4 verified sources

Definition

DOA processing requires customer verification, return shipping (often seller-paid within 14 days), technical assessment, and replacement/repair. Failed DOA claims incur testing charges, amplifying costs.

Key Findings

  • Financial Impact: AUD 200-500 per return in shipping/testing + AUD 1,000+ product replacement value; 5-10% of shipments affected in refurbished hardware
  • Frequency: Per incident, high volume in wholesale (multiple units/shipment)
  • Root Cause: Manual fault diagnosis, uncoordinated returns, no pre-shipment testing protocols

Why This Matters

The Pitch: Wholesale computer equipment players in Australia waste AUD 500-2,000 per DOA incident on returns processing. Automation of DOA diagnostics eliminates this cost.

Affected Stakeholders

Warehouse Managers, Customer Service, Logistics Coordinators

Deep Analysis (Premium)

Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Return Shipping Overruns

AUD 50-300 per return shipping (domestic); AUD 20-100 testing fees for false DOA claims

Procurement Cost Overruns

AUD 5,000-20,000 per major rollout in rush fees and lost wholesale discounts (2-5% premium on hardware costs)

Capacity Loss from Delays

AUD 20-50 hours/month per team in idle time + 1-3% lost sales from deployment delays

Customer Churn from Friction

2-5% revenue churn (AUD 20,000-100,000/year for mid-size wholesaler) from delayed BTO deliveries

Bußgelder wegen Verstoß gegen E‑Waste‑Vorschriften

Up to AUD 5,000,000 maximum penalty per wilful e‑waste non‑compliance event, with realistic enforcement exposure for mid‑sized wholesalers in the range of AUD 50,000–250,000 per breach when scaled penalties are applied over multiple incidents.

E-Waste Non-Compliance Penalties

AUD 50,000+ fines per serious violation; 20-40 hours/month manual compliance reporting

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