Kosten fehlerhafter Qualität durch Rückerstattungen und Vernichtung

Definition

FSANZ‑coordinated food recalls are designed to prevent unsafe food from being sold, distributed or consumed, and require recovery of product from all points in the supply chain, including at consumer level in some cases.[1][2][7][9] The ACCC notes that businesses must provide a suitable remedy in a recall and comply with the Australian Consumer Law, which includes rights to repair, replacement, refund and compensation for damages and loss.[5] Exported product that is ineligible for return to Australia is typically subject to treatment, reprocessing or destruction in consultation with buyers and overseas authorities.[2] GS1 Australia positions its Recall system as a way to reduce risks and cut costs in managing recalls and withdrawals, signalling that manual processes tend to increase costs.[3][10] Logic: For a wholesaler supplying retail and foodservice, direct write‑offs include the value of recalled stock (often at full transfer price), reverse‑logistics costs for collection and disposal, credits issued to customers, and possible price‑off promotions to rebuild confidence. A moderate recall covering AUD 1–2 million of wholesale stock value can easily translate into 10–30% of that value being unrecoverable due to destruction, discounts and logistics, i.e. AUD 100,000–600,000 per event in cost of poor quality.

Why This Matters

The Pitch: Wholesale Food & Beverage Anbieter in Australien 🇦🇺 verlieren pro Rückruf typischerweise AUD 100,000+ an Rückerstattungen, Rückhol-Logistik und Vernichtung. Ein strukturierter, datengetriebener Rückrufprozess begrenzt den Rückrufumfang und reduziert diese „Cost of Poor Quality“ deutlich.

Affected Stakeholders

Quality Assurance Manager, Procurement Manager, Finance Controller, Key Account Manager, Operations Manager

Related Business Risks