Verzögerter Zahlungseingang durch fehlerhafte oder verspätete Servicevertragsabrechnung

Definition

Service and maintenance providers for machinery often perform work under long‑term service contracts and then invoice only after job cards are manually checked and matched to contract entitlements.[2][5][8][10] If this process is slow or error‑prone, tax invoices are issued late or require correction, which delays customer payment. For Australian businesses, valid tax invoices are required to claim input tax credits and support GST reporting in BAS lodgements, so customers may hold payment until invoices are correct. Typical working‑capital benchmarks indicate that delayed or batch billing in service operations can add 10–20 Tage zu den DSO (Days Sales Outstanding); bei einem offenen Service‑Forderungsbestand von AUD 2 Mio. bedeutet dies 10–20 zusätzliche Tage Finanzierungskosten, was bei 6–8 % Kapitalkosten rund AUD 33.000–88.000 Opportunitätskosten pro Jahr entspricht.

Why This Matters

The Pitch: Wholesale machinery providers in Australia 🇦🇺 binden typischerweise 10–20 Tagen zusätzlichen Forderungsbestand im Servicegeschäft durch verspätete Rechnungsstellung. Automation of contract‑driven billing and immediate e‑invoicing from approved service jobs can free zehntausende AUD an Liquidität.

Affected Stakeholders

Finance Manager, Accounts Receivable Clerk, Service Contract Administration, CFO, Customer Accounts Payable (auf Kundenseite)

Related Business Risks