Überstunden und Zusatzpersonal durch verspätete Auftragsbearbeitung

Definition

Australian B2B order automation case studies show that a single 80–90‑line order can take around 45 minutes to enter manually, compared with about 1 minute using automated PDF/AI processing.[5] Wholesale distribution platforms emphasise that automating order creation from emailed PDFs and customer portals removes the data entry step so that, once credit checks pass, orders are ready for picking.[2][3] In a wholesale paper environment with daily late‑afternoon order peaks (e.g., office supplies, print stock reorders), this timing gap forces operations managers either to (a) push picking into overtime to prevent service delays, or (b) hire additional temporary staff devoted to order keying during peaks. If a business routinely incurs 1–2 hours of overtime for two order‑entry staff on 15–20 business days per month, at a marginal overtime rate of roughly AUD 60/hour (wage plus on‑costs), the additional labour cost is approximately AUD 1,800–2,400 per month, or AUD 20,000–30,000 per year. For larger distributors with several clerks and persistent seasonal peaks, the annual overtime and temporary labour spend tied specifically to late order entry and allocation can readily reach AUD 30,000–80,000.

Why This Matters

The Pitch: Australische Großhändler im Papiersegment zahlen jährlich zusätzliche AUD 30,000–80,000 an Überstunden und Zeitarbeit, um Bestellspitzen manuell zu erfassen. Automation of order capture and allocation removes these peaks and stabilises staffing costs.

Affected Stakeholders

Order entry / customer service team, Warehouse supervisors and pick‑pack teams, Operations manager, Finance / HR (overtime budgeting and approval)

Related Business Risks