Kosten durch falsche Chargenverwendung und Reklamationen

Definition

Paper wholesalers in Australia supply fine paper, cartonboard and specialty substrates where properties like GSM, brightness, coating and environmental certification are critical to downstream print jobs and packaging performance.[3][5] When receiving is manual, pallets can be assigned to the wrong SKU or batch, and lot information such as production date or mill code is often lost. This undermines FIFO and traceability, making it difficult to investigate quality complaints and to prove that the correct spec was supplied. Australian wholesalers differentiate on consistent quality and service,[2][3][5][8] implying that quality failures are commercially material. Industry experience in print and packaging indicates that mis‑supplied substrate or wrong lot selection results in customer credits and reprinting costs typically amounting to 0.5–2% of revenue. For an operator with AUD 30m annual revenue, this equates to roughly AUD 150k–600k per year in credits, returns logistics and write‑offs of returned stock.

Why This Matters

The Pitch: Australian 🇦🇺 wholesale paper suppliers risk 0.5–2% of annual revenue in credits and rework from mis‑picked lots and quality disputes. Implementing end‑to‑end lot tracking and scan‑based picking can cut these costs by more than half.

Affected Stakeholders

Customer Service Manager, Sales Representatives, Warehouse Manager, Quality Manager, Finance (Accounts Receivable/Credit Clerk)

Related Business Risks