Lost Sales from Return Policy Friction
Definition
Wholesale customers avoid reordering from firms with rigid returns (e.g., no refunds on bulk paper towels), citing policy complaints.
Key Findings
- Financial Impact: 2-5% revenue churn per dissatisfied client (AUD 5,000-20,000/year per wholesaler)
- Frequency: Ongoing with repeat B2B paper buyers
- Root Cause: Manual lodgement forms and proof requirements deterring future purchases
Why This Matters
The Pitch: Australian Paper Wholesalers lose 2-5% repeat business (AUD 10,000+ annually) to return friction. Automated portals retain clients.
Affected Stakeholders
Sales Managers, Customer Retention
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Related Business Risks
Australian Consumer Law Return Disputes
Restocking and Reshipment Fees
GST Refund Processing Delays
Late Payment Penalties Forgone
Paper Invoice Processing Delays
Delayed GST Tax Invoices
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