Verzögerte Gutschriften und gebundene Liquidität durch Retouren

Definition

Retailers of photographic equipment commonly state that refunds are processed only after the returned item is received, inspected and confirmed in saleable condition.[1][8] Example policies specify that refunds are issued within 3–7 business days *after* items are received and verified.[1][4][8] In wholesale B2B chains, the cycle is longer: the wholesaler must (1) authorise the RA, (2) receive and inspect goods, (3) issue a credit to the retailer, and (4) submit a claim or RMA to the manufacturer or importer. With email‑based RA numbers and manual credit‑note creation in separate accounting systems, delays of 2–4 weeks are common between physical receipt of returns and final crediting. During this time, the retailer’s account may remain disputed, slowing payment of other invoices, and the wholesaler has capital tied up in returned stock and unclaimed supplier credits. For a wholesaler with AUD 10–20 million annual turnover and an average return rate of 3–5%, AUD 300,000–1,000,000 of goods can be in the returns/warranty pipeline at any time. If process inefficiencies extend the cycle by 15–30 days beyond normal terms, the financing cost at an 8–10% cost of capital ranges from about AUD 10,000–80,000 per year, not including the indirect impact of delayed customer payments and higher Days Sales Outstanding.

Why This Matters

The Pitch: Wholesale photo equipment players in Australia 🇦🇺 lock up AUD 100,000–300,000 in slow-moving credits and stock during the returns cycle. Automating RA workflows, credit-note generation and supplier claim matching can accelerate cash recovery by 15–30 days.

Affected Stakeholders

CFO / Finance Manager, Accounts Receivable, Credit Manager, Supply Chain Manager, Customer Service Manager

Related Business Risks