🇧🇷Brazil
Perda de Clientes por Atraso na Notificação de Retirada
2 verified sources
Definition
Clients abandon shops without timely pickup alerts, reducing lifetime value in repeat-heavy repair market.
Key Findings
- Financial Impact: 15-25% churn rate; R$500-1.000 lost per churned client annually
- Frequency: Per dissatisfied pickup experience
- Root Cause: No automated WhatsApp/SMS for readiness alerts
Why This Matters
The Pitch: Brasil 🇧🇷 footwear repair loses 15-25% clients annually (R$10.000+ revenue) from notification friction. Digital reminders retain loyalty.
Affected Stakeholders
Cliente, Atendente
Deep Analysis (Premium)
Financial Impact
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Current Workarounds
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Methodology & Sources
Data collected via OSINT from regulatory filings, industry audits, and verified case studies.
Evidence Sources:
Related Business Risks
Atraso no Pagamento por Notificação Manual Lenta
30-60 days extra DSO; 2-5% revenue tied (R$2.000-10.000/month for R$200k annual revenue shop)
Processamento Lento de Boletos e PIX
2-3 dias úteis por boleto + devolução ao estoque[1][2]
Perda de Vendas por Atraso em Aprovação
72h delay por transação + vendas perdidas por abandono[2]
Rejeição NF-e em POS sem Equipamentos ECF
R$1.000-R$5.000 multa por infração fiscal + perda venda
Perda de Faturamento por Atrasos em Materiais
R$3.000/month lost revenue (10-20% capacity loss)
Custos de Rework e Devoluções por Falhas na Avaliação de Reparos
R$5,000-R$20,000/ano em custos de qualidade (rework, inspeções falhas, devoluções); até 5-10% dos custos operacionais em indústrias calçadistas por falhas não detectadas na intake
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