Abandono de Candidatos por Atraso Processual e Falta de Transparência de Status
Definition
Source [4] notes that applicants must 'acompanhar editais e formulários oficiais' (monitor official notices and forms) and check municipal/Caixa systems for status. No proactive notification. Families in uncertainty > 120 days often assume rejection, cease engagement, and pursue rental alternatives or informal housing.
Key Findings
- Financial Impact: R$ 100M–R$ 400M annually (estimated): ~500K–750K eligible applicants/year × 5–8% dropout rate = 25K–60K lost beneficiaries/year × avg. subsidy value R$ 100K–R$ 150K = R$ 2.5B–R$ 9B in unrealized program impact. Conservative estimate of forgone subsidy disbursement: R$ 100M–R$ 400M/year due to applicant churn.
- Frequency: Per applicant cohort; 120+ day processing cycles
- Root Cause: No automated status notification system; lack of real-time eligibility dashboards; poor communication between municipal entities, Caixa, and families; no proactive outreach
Why This Matters
Pitch: Brasil's MCMV program loses 5–10% of applicants to abandonment due to 120+ day processing delays and lack of real-time status tracking. Automated notification system (SMS/email with status updates, estimated timelines) reduces churn and ensures program completion rates >90%.
Affected Stakeholders
Applicant families, Municipal housing coordinators, Builders (construtoras), Caixa customer service
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Financial Impact
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Current Workarounds
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Methodology & Sources
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