Unbilled und nicht eingezogene Krankentransportleistungen

Definition

Ambulance services in Germany face revenue leakage when patient transport invoices are not submitted to the correct health insurance fund (Krankenkasse). Search result [1] explicitly states: 'It may sometimes happen that you personally receive the invoice from the patient transport company asking you to pay the transport costs.' This occurs when the service provider fails to route the invoice to the assisting German health insurance fund. Additionally, pre-authorization requirements for outpatient transport services [1] create bottlenecks: services rendered without prior authorization cannot be billed via EHIC, requiring manual follow-up or write-off. Manual processes for identifying the correct assisting health fund (requiring hospital accounting department inquiries [1]) delay billing cycles and create accounts receivable drag.

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Ambulance Services.

Affected Stakeholders

Billing department, Patient transport coordinators, Hospital accounting (liaison role), Insurance fund contact persons

Related Business Risks