Unfair Gaps🇩🇪 Germany

Data Security Software Products Business Guide

8Documented Cases
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All 8 Documented Cases

Manuelle Verarbeitung von Sicherheitsfragebögen reduziert Vertriebskapazität

€500,000–€2,000,000 annual lost/delayed revenue (7–10 day sales cycle extension × average contract value €20,000–€100,000 × deal velocity)

Customer questionnaire responses arrive via email, spreadsheets, portals. Manual data entry, duplicate handling, and missing-response follow-up consume 30–50 hours per month for mid-market vendors. This delays contract execution by avg. 7–10 days. For high-deal-velocity vendors (e.g., SaaS with 50+ deals/month), this creates €50,000–€200,000 monthly opportunity cost.

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Mangelnde Einhaltung der EU-Rückgaberecht-Frist (14 Tage)

€5,000–€50,000 pro Verstoß; erweiterte 1-Jahr-Haftung; 20–40 Stunden/Monat administrative Overhead

Failure to process refunds within 14 days or provide required statutory information triggers automatic 1-year liability extension under § 312g BGB and EU Consumer Rights Directive.

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GDPR-Verstöße bei Kundendatenverarbeitung in Rückgabeprozessen

€50,000 (BDSG § 30 Minimum) bis €20.000.000 oder 4% Jahresumsatz (GDPR Article 83) pro Verstoß

Handling of customer personal data during refund processing (payment details, addresses, purchase history) without proper GDPR compliance controls creates exposure to fines under BDSG § 30 and GDPR Article 83.

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2-Jahres-Gewährleistungsverpflichtung für fehlerhafte Software

€500–€5.000 durchschnittlich pro Rückgabe; 10–20 Stunden administrative Verarbeitung pro Fall

EU Conformity Guarantee requires repair/replacement of defective products within reasonable time at no cost. Failure triggers automatic refund obligation. Delayed manual credit memo processing increases customer compensation claims.

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