🇩🇪Germany

Leistungsausfälle durch Terminengpässe bei Spezialisten

1 verified sources

Definition

Referral processes to specialists create bottlenecks via mandatory appointment service centers, causing idle chair time and lost revenue from delayed follow-ups.

Key Findings

  • Financial Impact: 10-15% Kapazitätsverlust; €500-1.000/Monat pro Stuhl durch Wartezeiten
  • Frequency: wöchentlich bei akuten Fällen
  • Root Cause: Abhängigkeit von regionalen KV-Terminservicestellen ohne direkte Buchung

Why This Matters

This pain point represents a significant opportunity for B2B solutions targeting Dentists.

Affected Stakeholders

Praxisinhaber, Behandlungsassistenten

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Financial Impact

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Current Workarounds

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Methodology & Sources

Data collected via OSINT from regulatory filings, industry audits, and verified case studies.

Evidence Sources:

Related Business Risks

Patientenverlust durch Referral-Frustration

15-20% Patientenchurn; €1.000-3.000 LTV-Verlust pro Drop-off

Unabrechenbare Leistungen ohne Rücküberweisung

€200-500 pro Referral-Fall; 5-10% Nachsorge-Umsatz verloren

Verzögerte Abrechnung durch fehlende Überweisungen

20-40 Stunden/Monat manuelle Nachverfolgung; 2-5% Umsatzverlust durch verspätete Rechnungen

DSGVO-Bußgelder bei Behandlungsplanung

€20.000–€50.000 Bußgeld pro Verstoß (bis 4% Umsatz); hohe Compliance-Kosten für kleine Praxen

Bottleneck durch manuelle Claims-Verarbeitung

10-15% Kapazitätsverlust; €1.000-€2.000/Woche

GoBD-Verstoß durch ungenaue digitale Abrechnungsdaten

€5.000-€50.000 Bußgeld pro GoBD-Verstoß

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